Don’t get cancelled for Non-Payment!!!!
Action Required!

Your Individual and Family plan and Medicare Supplement plan automatic billings were cancelled as Blue Shield migrates to a new billing system. Action is required to pay your May bill and re-establish your “Easy Pay” automatic checking account deductions. Here is info from Blue Shield on the topic. Letters were mailed as well but often those are overlooked.

In April we began using a new online payment system which affected two groups of members:
• Individual and Family Plan (IFP) grandfathered and some Off Exchange
members
• Medicare Supplement plan members
Members who were using Easy$Pay, our automatic payment system, need to take action to re-enroll in the new system to ensure their monthly payments continue to be withdrawn.
Clients who have not yet re-enrolled in Easy$Pay need to make a one-time payment for their May bill, which will be a paper bill, by choosing one of the following options:
• Pay online at www.blueshieldca.com
• Pay by phone (use the number on your ID card or bill)
• Pay by check using the paper bill sent to you.

To pay future bills with Easy$Pay, members need to:
• Log in at blueshieldca.com and go to Billing & Payments to set up recurring payments with Easy$Pay.
• Save payment preferences in the online “Wallet” tab of the payment center. You can direct your clients to call Customer Service:

Medicare Supplement clients (800) 248-2341 [TTY 711] Individual and Family Plan clients (888) 256-3650

Important note:
* For Individual and Family plan members: All grace periods, delinquency and termination rules remain in effect with regards to this system change. If you don’t pay or update your payment info, and your policy cancels for non-payment, you will not be able to replace that coverage until the next open enrollment period starting 11/01/17

* For Medicare Supplement members: Those whose payments are late because they didn’t re-enroll in Easy$Pay will NOT be disenrolled.

We appreciate your partnership and patience as we work through these changes. Hopefully this will provide a better payment experience for Blue Shield clients.

If you have questions, please contact us. You can reach out to us at DCD Financial & Insurance Services

Pamela Fugitt-Hetrick phetrick@dcdis.com
LaVyrne Lomas llomas@dcdis.com
Robert Jaramillo hadameyo@dcdis.com

(831) 423-8542